Jazzy Hippo

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FAQs

How to

How to create using a template

 

How to upload your image onto an item

 

How do I know if my logo is suitable for embroidery?

 Not all logos will be suitable - small text, gradients, fine detail are best avoided. There will additional charges for complex designs, If you are still unsure for any reason please contact us before placing your order.

 

How do I change my address after I have ordered?

Before you order, change your address in your profile. If you want to change your address and you haven't changed it before checkout, you must contact us straight away.

 

Do you ship outside of the UK?

Currently, we do not offer shipping outside Mainland UK. This is subject to change.

 

How will my order be shipped?

Each item is different depending on size, weight and location. Most smaller items will be sent Royal Mail, bigger items by courier service.

 

Will my order arrive by christmas?

Your order needs to be placed before the 15th December. If your unsure for any reason please contact us before placing your order.

 

 

 

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